Free IT - Consultant | SAP Functional | SAP Finance

Detailed Job Description:
2 - 3 year of HR & Payroll Help desk experience
Customer Service champion and the ability to model high levels of customer service
Administer effective frontline line desk assistance to Employees where inquiries are beyond the knowledge of the help desk team members
Knowledge/understanding of Company policies across all business formats
Excellent listening skills
Excellent written and oral communication skills
Problem solving ability
Strong communication skills across various levels of the organization
Ability to meet quality standards and customer service goals
Proven ability to multi-task and quickly learn new technology
Intense customer service focus with a strong sense of urgency
Proficient in SAP SuccessFactors, Microsoft Office and other computer applications
Job Responsibilities:
Resolve inquiries on employee time and pay, benefits, company policies and other HR related areas
Provide detailed documentation on each call using case management system
Actively listen to caller inquiry to ensure appropriate resolution
Utilize available resources (i.e. knowledgebase, SAP SuccessFactors, company intranet) to determine the most accurate response to caller
Interpret policy and explain procedures
Coordinate with payroll SME’s and escalate customer requirement and issues as per requirement
Respond to escalated issues from employees, HR professionals, and HR managers
Actively listen to caller inquiry to ensure appropriate resolution
Minimum years of experience : 2-5 years

Certifications Needed: No

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No
Reference : IT - Consultant | SAP Functional | SAP Finance jobs

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