Free Sr. Customer Support Specialist (Payroll)

Published date: May 11, 2023
  • Location: New South Wales, Australia

About Rippling:

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

______

What you will do
- Responsible for supporting our Australia Rippling customers and resolving issues related to our Global Products.
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
- Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling’s global HRIS, payroll, and benefits products.
- De-escalate and resolve issues by leveraging platform and industry expertise.
- Become a product expert - you'll be a go-to resource for both customers and coworkers.
- Identify areas of improvement and work directly with Product and - Engineering teams to share areas where we can better serve our customer base through automation or added features.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

What you will need
- Bachelor's degree or equivalent work experience
- Ability to work 4:30AM-12PM IST / 9AM-4:30PM Sydney
- 3+ years of work experience in a customer/client-facing role
- Experience working in Australia payroll
- Written and verbal communication skills
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
Reference : Sr. Customer Support Specialist (Payroll) jobs

Job details

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Bus Driver- $40-$50ph
    Bus Driver- $40-$50ph
    Technology - (New South Wales) - May 11, 2023 Free

    We are a Lake Macquarie-based Bus/Coach hire/tour company operating from Sydney to Newcastle. We are now rapidly expanding and looking for new employees and sub-contractors to drive some of our vehicles. The shifts on offer vary but shifts will alway...

  • Urgent Hiring # Oracle DBA
    Urgent Hiring # Oracle DBA
    Technology - (New South Wales) - April 15, 2023 Free

    Role: Oracle DBA Length: C2H   Looking for someone with Oracle, Postgres, and AWS.  Will need to be hybrid onsite in PGA. Must have excellent personality and communication skills and an active LinkedIn profile.     Required qualifications include: ? ...

  • SAP Vertex
    SAP Vertex
    Technology - (New South Wales) - April 15, 2023 Free

    The opening requires SAP Vertex in addition to the above skills. Position: SAP Vertex Hiring Type: Contract Job Description · Minimum 10+ years of SAP experience. · Minimum 4 years of SAP Vertex experience. · Experience with Vertex setups (Tax Produc...

Comments

    Leave your comment (spam and offensive messages will be removed)