Free QUALITY CONTROL

The Watts Group International, Inc. | info@wattsgroupinternational.com | www.wattsgroupinternational.com

POSITION SUMMARY:
Under the general direction of the General & Operations Manager, the primary responsibilities of the Supervisor are to professionally and courteously greet, direct and assist clients and manage cleaning specialist or perform cleaning tasks at their assigned accounts; Perform cleaning tasks including but not limited to; trash removal; dusting; cleaning and re-stocking supplies in restrooms, break rooms, coffee centers; sweeping and mopping floors; vacuuming; window washing; replacing light bulbs; other project work/special services duties assigned.

ESSENTIAL RESPONSIBILITIES:
● Responsible for specified locations and employees working in those locations.
● Perform facility walk-throughs and quality control inspections.
● Train employees; assist management with organizing work schedule and assigning tasks.
● Setting deadlines and ensuring completion.
● Resolve employee problems or refer matters to manager.
● Replenish supplies.
● Understand the strategy, vision and expansion model of the organization including a basic understanding of TWG Facility Services’ business; be aware of and help to enforce organizational policies and best practices procedures.
● Consistently support the general direction, initiatives and specific final decisions of the Management Team in all aspects of the business; use influence sensitively to garner cooperation of management and co-workers.
● Completing reports; accident; damage; incident; etc.
● Generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulatory bodies, the general community and others pertinent to the business; demonstrate a strong commitment to client service and service excellence.

● Fill in for absent employees.
● Greet, direct and assist persons who enter the office in a polite, respectful, and helpful manner to ensure positive relationships. Screen and route requests to appropriate persons; Provide timely and accurate customer service support.
● Treat information acquired in the course of work confidentially and responsibly.
● manager may; also perform Supervisor .
● Regular, consistent, and punctual attendance is an essential function of this position.
● Perform other duties as requested or required by management.

RELATIONSHIPS:
Supervision Exercised: Yes

Internal Contacts: Frequent direct contact with the Management Team and all Watts Group company employees.

External Contacts: Frequent direct contact with clients, professional resources, contracting entities, vendors, suppliers, referral sources, regulatory bodies and government entities, and the general community.


POSITION SPECIFICATIONS:
FLSA Definition: Non-Exempt

Working Conditions: Normal office cleaning conditions with occasional local cleaning route travel and/or professional meetings.

Hours of Work: Normally, 40 hours per week with extra time as needed to support the mission, activities, and expansion of the organization. Any overtime must be pre-approved by Management.

MINIMUM EDUCATION AND EXPERIENCE SPECIFICATIONS:
●High School Diploma or equivalent. Three-year supervisor experience with managing employees; general cleaning and project work/special services.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND PERSONAL ABILITIES REQUIRED:
● Supervisory experience.
● Total knowledge of general facility cleaning.
● Knowledge of project work/special services. Carpet cleaning; stripping and waxing; buffing and burnishing; scrubbing and recoating; carpet spotting and window washing.
● Demonstrated skill and proficiency with cleaning equipment.
● Demonstrated skill and proficiency with consumable supplies.
● Total knowledge of identifying surfaces and making recommendations for proper cleaning procedures.
● Excellent conceptual thinking skills and the ability to identify and analyze complex and sensitive issues, problems and conflicts and to use independent judgment to make decisions, and to recommend and/or implement solutions.
● Customer service principles and practices.
● Ability to listen and communicate clearly, fluently and diplomatically orally and in writing in the English language; also to maintain excellent interpersonal and cooperative relationships with management, staff and clients.
● Ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision.
● Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.
● Ability to exhibit desirable and appropriate behavior including integrity, industriousness, sense of urgency and confidentiality and independent judgment to provide for a cohesive working environment dedicated to achieving the organization’s goals.
● Ability to work effectively and respectfully with staff, managers, executives and others with a variety of working styles to achieve accountability and results using authority and influence sensitively to garner cooperation and maintain service excellence.
● Ability to work daily and effectively to balance stress of multiple projects, conflicting priorities, substantial workload, environmental ambiguity and changing plans through self-management and productive communication with the supervisor and management team.
● Ability to generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulatory bodies, the general community and others pertinent to the business; demonstrate a strong commitment to client service and service excellence.
● Ability to meet the physical and cognitive requirements of the essential job functions.

PHYSICAL REQUIREMENTS OF POSITION:
Sitting, Standing, Walking, Repetitive movement, Climbing/Balancing/Reaching, Stooping/Kneeling/Crawling/Crouching, Lifting/Carrying 10-20 lbs., Pushing/Pulling 20-50 lbs., Speaking, Seeing to normal range, Hearing to normal range

COGNITIVE REQUIREMENTS OF POSITION:
Reading, Spelling, Alphabetical Ordering, Detailed Work, Confidentiality, Problem Solving, Stress , Math/Numerical Ordering, Reasoning, Verbal Communication, Written Communication Client Contact; Staff Contact, Multiple Concurrent Tasks, and Constant Interruptions










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