Free Client Service Specialist II – AppFolio

Description
Location: Phoenix, AZ (In-Office)
Schedule: Monday–Friday | 7:00 AM – 4:00 PM
Department: Client Success
Industry: Multifamily / Property Management / Financial Services

Turn Your Property Management Experience into a Strategic Client-Focused Career

If you have hands-on AppFolio experience and understand the day-to-day realities of managing multifamily communities, this is your opportunity to leverage that knowledge in a high-impact, client-facing role.

About Genesis

Genesis partners with leading property management companies across North America, delivering innovative receivables and collections solutions tailored to the multifamily industry. Our mission is to simplify complex recovery processes while protecting client relationships and maintaining strict compliance standards.

About this Role:

Genesis is seeking a Client Service Specialist II to support and onboard multifamily property management clients using AppFolio. In this role, you will serve as a trusted partner to property managers, helping them streamline debt collection processes, optimize system integrations, and improve operational efficiency.

Your property management background won’t just be valued; it will be essential.


Requirements


What You’ll Do:

Client Relationship Management

Serve as the primary point of contact for AppFolio-based clients
Build long-term partnerships with property managers and onsite teams
Provide timely, solutions-focused support
AppFolio Expertise & Onboarding

Lead onboarding for new property management clients operating on AppFolio
Guide clients through file submissions, integrations, and best practices
Troubleshoot account and platform-related issues
Debt Collection Process Support

Educate clients on compliant account submissions and recovery workflows
Monitor account status and proactively provide updates
Identify trends and recommend process improvements
Cross-Functional Collaboration

Partner with Sales, Operations, Accounting, and Legal teams
Escalate and resolve issues efficiently while maintaining compliance standards
Training & Strategic Support

Train clients on reporting tools and performance insights
Conduct proactive outreach to prevent service disruptions
Provide strategic recommendations to maximize recovery results
What You Bring:

Required:

3–5 years of hands-on AppFolio experience
Experience in multifamily property management or related real estate operations
Strong understanding of property management workflows (leasing, move-outs, delinquencies, etc.)
Professional written and verbal communication skills
Ability to manage multiple priorities in a deadline-driven environment
Preferred:

Experience working with debt collection processes
Familiarity with Salesforce or CRM platforms
Knowledge of compliance considerations in financial services or collections
Proficiency in Microsoft Office Suite
Why Property Management Professionals Thrive Here

· Move beyond daily onsite operations into a strategic client partnership role

· Apply your AppFolio expertise in a specialized, high-impact environment

· Collaborate with industry experts in collections and compliance

· Competitive compensation and comprehensive benefits

· 401(k), health benefits, and professional development opportunities

Equal Opportunity Statement

Genesis is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Reference : Client Service Specialist II – AppFolio jobs

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